nunstar Privacy Policy – How Your Personal Data Is Handled

What This Policy Covers

Last updated: January 2025

This Privacy Policy applies to all personal information collected by nunstar when you visit our website at nunstar.bet, register an account, make a deposit in Philippine pesos, place bets, or contact our support team. It covers data collected through our website and mobile platform, and it applies to all players based in the Philippines. By using the nunstar platform, you acknowledge that you have read and understood this policy. If you do not agree with how we handle your data, you should not create an account or continue using the platform. We encourage you to review this page periodically, as it may be updated to reflect changes in our services or applicable Philippine data protection regulations.

Information We Collect

When you register with nunstar, we collect the personal details you provide directly, including your full name, date of birth, email address, mobile number, and residential address in the Philippines. During the identity verification process, we may also collect copies of government-issued identification documents such as a Philippine passport, driver's licence, or national ID. When you make deposits or withdrawals in Philippine pesos, we collect payment-related information including your chosen payment method and transaction reference numbers, though we do not store full card numbers on our servers. We also collect information about how you use the platform, such as your login times, device type, browser, IP address, and betting or gaming activity. This usage data helps us improve the platform experience and detect any unusual or potentially fraudulent activity on your account.

How We Use Your Information

nunstar uses the personal information we collect primarily to operate your account, process deposits and withdrawals in Philippine pesos, and provide you with access to sports betting and casino-style games. We also use your information to verify your identity in compliance with applicable Philippine regulations and to prevent fraud, money laundering, and underage gambling. Your contact details may be used to send you important account notifications, security alerts, and responses to your support queries — we do not send unsolicited marketing messages without your consent. Usage and device data is analysed in aggregate to improve platform performance, fix technical issues, and ensure a smooth mobile experience for Filipino players. We may also use your information to comply with legal obligations, respond to regulatory requests, or enforce our Terms and Conditions where necessary.

Cookies and Tracking Technologies

The nunstar website uses cookies and similar technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly on your device. Essential cookies are required for the platform to operate and cannot be disabled without affecting your ability to use the service. We may also use analytics cookies to understand how players navigate the site, which pages are most visited, and where technical errors occur — this data is collected in aggregate and does not identify you personally. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit some platform features. We do not use cookies to serve third-party advertising or to track your activity across other websites outside of the nunstar platform.

Sharing Your Information

nunstar does not sell your personal information to third parties under any circumstances. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors handling your Philippine peso transactions, identity verification partners, and cloud hosting providers — all of whom are contractually required to handle your data securely and only for the purposes we specify. In certain circumstances, we may be required to disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts in response to a lawful request or legal obligation. If nunstar undergoes a business restructuring or acquisition, your personal data may be transferred as part of that process, and you will be notified in advance. We will never share your personal information with third-party advertisers or data brokers.

Data Retention

We retain your personal information for as long as your nunstar account remains active and for a reasonable period thereafter to comply with our legal and regulatory obligations under Philippine law. Transaction records, identity verification documents, and account history are typically retained for a minimum of five years following account closure, in line with anti-money laundering requirements applicable in the Philippines. If you request that your account be closed, we will deactivate your access promptly, but certain records will be retained for the legally required period before being securely deleted. Data that is no longer required for any legal, regulatory, or operational purpose is deleted or anonymised in a secure manner. You may contact us at [email protected] to ask about the specific retention period applicable to your account data.

Your Rights Over Your Data

As a player based in the Philippines, you have the right to request access to the personal information nunstar holds about you, and to ask us to correct any inaccurate or incomplete data. You may also request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. If you believe your data has been processed in a way that violates applicable Philippine data protection law, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team at [email protected] with your registered account details and a clear description of your request. We aim to respond to all data rights requests within a reasonable timeframe and will keep you informed of the progress of your request throughout the process.

Security Measures

nunstar takes the security of your personal information seriously and implements a range of technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using industry-standard protocols, and our servers are hosted in secure environments with restricted access controls. We conduct regular security reviews and vulnerability assessments to identify and address potential risks to your data. In the event of a data breach that is likely to affect your rights or interests, we will notify you and the relevant Philippine regulatory authorities as required by law. You also play an important role in keeping your account secure — we strongly recommend using a strong, unique password and never sharing your login credentials with anyone else.

Changes to This Policy

nunstar reserves the right to update this Privacy Policy at any time to reflect changes in our services, technology, or applicable Philippine data protection regulations. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or through a notice on the platform. Your continued use of the nunstar platform after any update constitutes your acceptance of the revised Privacy Policy. We encourage you to check this page regularly so that you are always aware of how your personal information is being handled. If you have any questions about a specific change or about this policy in general, please reach out to us at [email protected].

Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way nunstar handles your personal data, you can contact our support team directly at [email protected]. Please include your registered account email address and a clear description of your query so that we can assist you as efficiently as possible. For general platform questions, the FAQ page is the fastest way to find answers in plain Philippine English. For concerns about responsible gaming and account management tools, visit the Responsible Gaming page at any time.